Shipment
Shipping conditions
Delivery area
We deliver exclusively within Germany to the delivery address you specify. Delivery to DHL Packstations is also possible, provided the details are correct.
Shipping service provider
Shipping is carried out by DHL. After shipment, you will receive a confirmation email with a tracking link that allows you to view the current status of your package. Please note that it can take up to 24 hours for the tracking link to become active.
Shipping time
Orders are shipped Monday through Friday within 2–4 business days after receipt of payment. There are no deliveries on Sundays and public holidays. In exceptional cases (e.g., seasonal increases in order volume), the delivery time may be slightly longer.
Shipping costs within Germany
For orders under 75,00 €, the following flat-rate shipping costs apply (based on the actual shipping weight including packaging):
Parcel delivery (only for light items without glass, e.g., individual cotton bags):
- 3,00 € for a shipping weight of up to 0,9 kg
(Goods shipments are only possible for products without glass.)
Standard shipping (packages):
- 4,99 € for a shipping weight of up to 2 kg
- 6,49 € for a shipping weight of over 2 kg to 5 kg
For orders over €75.00, standard shipping is free of charge, regardless of the shipping weight (up to a maximum of 31.5 kg per package).
Express shipping (DHL Express)
Shipping costs always apply to express shipments, regardless of the value of the goods.
The costs are as follows:
- 0–2 kg: 16,00 €
- over 2–5 kg: 17,00 €
- over 5–10 kg: 28,50 €
Delivery delays & availability
If a product is temporarily unavailable, we will inform you immediately. In this case, we will offer you a suitable solution, such as a partial delivery, an alternative item, or a refund of the purchase price.